Thank you for shopping with Lorrive!
We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
Returns
- Eligibility: You can return items within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
- Exclusions: Sale items, swimwear, and undergarments are final sale and cannot be returned.
How to Initiate a Return
- Contact Us: Email our customer service at [customerservice@lorrive.com] with your order number and reason for return.
- Return Label: We will provide you with a return shipping label. Return shipping costs will be deducted from your refund.
Refunds
- Processing Time: Once we receive your returned item, please allow 5-14 business days for processing your refund. Refunds will be issued to the original payment method.
- Notifications: You will receive an email confirmation once your return has been processed.
Exchanges
Exchange Policy: If you would like to exchange an item for a different size or colo
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [customerservice@lorrive.com] so we can resolve the issue promptly.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at [customerservice@lorrive.com] or call [phone number].