Thank you for shopping with Lorrive!

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
Returns

  • Eligibility: You can return items within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.

  • Exclusions: Sale items, swimwear, and undergarments are final sale and cannot be returned.

How to Initiate a Return

  • Contact Us: Email our customer service at [customerservice@lorrive.com] with your order number and reason for return.

  • Return Label: We will provide you with a return shipping label. Return shipping costs will be deducted from your refund.

Refunds

  • Processing Time: Once we receive your returned item, please allow 5-14 business days for processing your refund. Refunds will be issued to the original payment method.

  • Notifications: You will receive an email confirmation once your return has been processed.

Exchanges

Exchange Policy: If you would like to exchange an item for a different size or colo

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [customerservice@lorrive.com] so we can resolve the issue promptly.

Contact Us

If you have any questions about our return and refund policy, please reach out to us at [customerservice@lorrive.com] or call [phone number].